Last updated: October 10, 2026
We want every export to be worth it. Here's how refunds work.
If a generation, preview or export fails for a technical reason, its credits are returned to your balance automatically — you don't need to ask.
You can cancel anytime from your account. Your plan stays active, with its remaining credits, until the end of the month you've paid for, and you won't be charged again.
If you were charged for a new month and haven't used any of that month's credits, you can request a full refund within 14 days of the charge. Months where credits were used are not refundable, because each step has real computing and voice costs. If something went wrong with a video — wrong audio, broken frames — email us and we'll fix it or return the credits.
Yearly plans are billed once a year at a 20% discount and include the whole year's credits up front. If you haven't used any of those credits, you can request a full refund within 14 days of the charge. After credits have been used, yearly plans are not refundable, but you can cancel so the plan doesn't renew.
Top-up credits are a one-time purchase and never expire. Unused top-up packs can be refunded within 14 days of purchase; once any credits from a pack have been used, that pack is not refundable. Top-up credits are used only after your plan's credits run out.
When a purchase is refunded (fully or in part) or disputed with your bank, the credits it added are removed from your balance in the same proportion. Credits you've already used are not charged back to you — your balance simply won't go below zero.
Email hello@easyimate.com from the address on your account with your purchase date. Approved refunds go back to your original payment method within 5–10 business days.